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NajmHoda is EarthCoop’s built-in AI assistant — always available to answer your questions, walk you through platform features, and connect you with the right resources. Whether you are new to the cooperative or need a quick reminder of how something works, NajmHoda is the fastest way to get help without leaving the page you are on.

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What NajmHoda can do

NajmHoda handles a broad range of support tasks directly in the chat widget:
  • Answer platform questions — from account setup and group membership to NajmBahar finances and project investment.
  • Guide you through features — ask how to create a cooperative group, submit a project, or configure your notification preferences, and NajmHoda responds with step-by-step instructions.
  • Surface knowledge base articles — every response automatically searches published KB articles, blog posts, and FAQs to back up its answer with authoritative references.
  • Suggest related questions — NajmHoda proactively surfaces follow-up questions so you can explore a topic further without typing another query.
  • Escalate to human support — when a question falls outside NajmHoda’s knowledge, it flags the conversation for the support team and can help you open a ticket.

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The Steward agent

When you chat with NajmHoda as a regular member, you interact with the Steward agent. The Steward is the user-facing AI mode, purpose-built to search the knowledge base and respond in a clear, friendly tone. It searches across three content sources on every question: The Steward formats every response the same way so you always know where to look for more detail:
  • Answer — a direct, plain-language response to your question.
  • Steps — numbered instructions when the answer involves an action.
  • Example — a concrete illustration when it helps clarify the steps.
  • Related KB articles — links to the source articles the answer drew from.
  • Related questions — suggested follow-ups you may want to ask next.
Admin users have access to additional specialist agents. If you are a platform administrator, your chat widget may offer engineering, pilot, or guide modes in addition to the Steward.

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How to get started

Open the chat widget from any page on the platform and type your question in plain language — no special syntax required. NajmHoda understands natural questions like “How do I invite someone to my group?” or “Where do I see my NajmBahar balance?”.

Chat with NajmHoda

Learn how to open the widget, read past conversations, and submit feedback on responses.

Knowledge Base

Browse articles directly or see how NajmHoda uses them to power its answers.

Support Tickets

Open a ticket when you need hands-on help from the EarthCoop support team.